Employment Opportunity

Technician

Competition Number:	12-4034
Appointment Type:	Temporary Part-time
Start/End:	As soon as possible up to March 29, 2013
	Leave Replacement: Appointment end date may be extended or end early dependent on return of incumbent.
Workload:	0 - 35 hours per week
Employment Group:	VIUFA
Position:	00274
Location:	Powell River Campus
Duties:	Work as part of a team supporting an enterprise information technology environment, primarily based on Windows networking with Active Directory and including personal computers, printers, servers, networks, peripherals and applications used for instructional and institutional computing. Respond to requests for service and trouble tickets; install, configure, update and troubleshoot a wide variety of computer hardware, software applications, operating systems and utilities in a highly complex, multi-platform and multi-operating system environment; support existing TDM telephone system and assist with developing and implementing new IP telephony system and underlying data network; provide front-line technical support to clients; communicate with clients, IT staff, other institutional departments and vendors by email, phone and in-person to gather information and provide technical advice, new technology solutions and problem resolutions; proactively recognize and address emergent technological issues; create and maintain documentation related to the installation, configuration and maintenance of all support systems; assist faculty with online development tools, resources, and software related to online work and to convert files, format content, and compress media and resources for online and video conferencing.
	Successful candidates will participate in a wide range of activities, including, student support; institutional, faculty and departmental committee meetings and other initiatives; and professional activities in keeping with their disciplines in and outside the institution.
Required Qualifications:	A diploma in computing technology from an appropriately accredited institution. Three to five years of directly related experience, or an equivalent combination of education and experience. Proficiency in planning, implementing and supporting a networked computing and communications environment with advanced analytical and problem solving skills on a wide variety of data communication and computing hardware and software systems. Strong communication, collaboration and interpersonal skills. Ability to work in a high-pressure environment, requiring profiency in multitasking, prioritizing and meeting deadlines. Willingness to travel, as required, to provide support at remote sites within Powell River and attend various meetings in Nanaimo. Must possess a valid Class 5 BC Driver's Licence and have a confirmed satisfactory driving record (as specified in Vancouver Island University policy and procedures).
Preferred Qualifications:	Expertise and experience in Windows operating systems installation, configuration and maintenance; installation, configuration and support of common desktop applications and utilities using Microsoft System Center Configuration Manager. Active Directory configuration and management with Group Policy. Troubleshooting and repair of computer hardware systems, components, interfaces and peripherals. Internetworking protocols, wiring and infrastructure. Security systems implementation and management.
Please Submit:	CV/Resume Cover Letter Qualifications Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
Posting Period:	July 05, 2012 - July 11, 2012
Note:	Vancouver Island University regrets that only candidates selected for an interview will be contacted. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Vancouver Island University embraces the principle of employment equity and encourages applications from women, persons with disabilities, visible minorities, and people of Aboriginal descent.