Learning Outcomes Overview

Learning outcomes are characterised as clear expressions of knowledge, skills, and values that are expected at the end of a unit of learning. Assessment of both academic learning in the classroom, and learning that has occurred outside the classroom, measures the extent to which a student's learning meets the learning outcomes established for a course or program.

A clear impression of the learner's understanding of the relationship of evidence to multiple outcomes results if the learner has structured and cross-referenced the evidence, as illustrated in the examples for summarizing evidence.

Provincial Learning Outcomes

In 1996 twenty-two learning outcomes were developed and adopted by Applied Business Technology/Office Administration programs in British Columbia colleges and universities. These learning outcomes assure the implementation of employability skills across the curriculum.

What should I do next?

Review the Provincial Learning Outcomes for the Applied Business Technology/Office Administration Program. Click on the "criteria" button and review the assessment methods, performance criteria, and assessment criteria for each learning outcome. If you have already registered for PLA at Vancouver Island University you can download the Assessment Tools needed to prepare evidence. The Assessment Tools consist of templates, instructions, guidelines, and recommendations, to guide the learner in the preparation of evidence.

Learning Outcomes

Learning Outcomes & Criteria

Set Personal and Professional Standards and Meet Goals:

1. Set personal and professional short- and long-term goals. Assess and analyze personal learning needs, set learning objectives and goals, and formulate plans for implementation.
2. Manage time effectively by setting objectives, organizing, planning, prioritizing, and scheduling activities, routines, and projects.
3. Manage stress.
4. Articulate the importance of one's role in furthering the goals of the organization.
5. Apply ethical standards with respect to privacy, confidentiality, and personal behavior.
6. Project a professional image appropriate to a workplace.

Think Critically and Creatively:

1. Define and solve problems both independently and in teams, using creative problem-solving approaches.
2. Evaluate situations, make informed decisions, and initiate appropriate action.

Communicate:

1. Communicate with diverse audience, using language that is appropriate to the purpose.
2. Apply active listening skills in interpersonal communication and customer relation.
3. Compose messages, memos, letters, and short reports in workplace situations.
4. Locate, select, evaluate, organize, and summarize information, using appropriate resources.

Work as an Effective Team Member:

1. Work collaboratively and cooperatively by applying a variety of team and communication strategies. Share skills and knowledge in formal and informal learning situations.

Apply Technical Skills and Technology:

1. Keyboard proficiently and accurately.
2. Select, apply and customize computer software tools such as word processing, spreadsheet, data base, computerized accounting, presentation, electronic communication, and desktop publishing to business related tasks.
3. Transfer skills and knowledge of software, technology, and business procedures from one situation to another.
4. Achieve business standards for efficiency and quality of work.
5. Apply records management procedures when establishing and maintaining systems to classify, organize, store, and retrieve hard copy and electronic files.

Apply Computational Skills:

1. Analyze and record a variety of business financial transactions such as petty cash, bank deposits, accounts receivable, and accounts payable.
2. Apply computational skills to business-related tasks and assess the logic of the results