Services and Hours
Phone
9:00am-11:30am & 12:30pm-4:00pm
Monday to Friday (except statutory holidays)
IEL@VIU Inquiries
Stephanie: 250.740.6167
Note: If your question is unable to be addressed within 5 minutes, we will ask you to kindly submit an email and your question will go to our next available team member.
9:00am - 4:00pm
Monday to Friday
(except statutory holidays)
Address
teachlearn at viu.ca or
learnsupport at viu.ca
(see details below)
Drop In
Moodle inquiries, please visit the IT Helpdesk. Hours of Operation
Teaching & Learning Inquiries, please visit Building 305 Room 511
9:00am - 4:00pm
Monday to Friday
(except statutory holidays)
Response Time
For drop in questions, phone and email requests, we will provide a response within 48 hours.
Your questions and requests for help are important to us. We will work our fastest to reply within this time frame.
teachlearn at viu.ca
For faculty requests related to the creation and development of learning opportunities for your students, along with any teaching, learning and educational technology topics. Use this email for the following:
- teaching and learning strategies
- integrating educational technology into classes
- assessment/evaluation methods
- engaging students in active learning
- designing presentations and handouts
Note: Our services and staff are limited in this area. Thank you for booking your consultation to allow us time to assist you.
learnsupport at viu.ca
For student and faculty requests related to technical and design items for online courses, course supplements and course development. Use this email for the following:
- technical support for online courses
- username/password not working
- unable to access Moodle course
- faculty requiring course supplements/new shells
- Moodle not working well; slow or unresponsive
- not able to access your online course/supplement
Note: For information relating to online courses, please contact VIU Advising (advising at viu.ca). For questions about registering for an online course or the status of your application, please contact VIU Registration (registration at viu.ca). Any questions about non-credit and Continuing Education online courses will be addressed by the VIU Centre for Continuing Studies (alison.turley at viu.ca).