Frequently
Asked QuestionsTechnology Essentials for Employees
Contents
- Accounts
- Computers and Networks
- Email & Calendar
- File Management
- Hardware/Equipment
- MAC Resources
- Policies
- Printing
- Telecom (Support, TDS, Voicemail)
- Websites
- Guides & Tutorials
Accounts
Computers and Networks
- Best computer practices
- Computer security (virus protection, firewalls, password protection, spyware, more...)
- Download / Install Employee anti-virus and firewall software
- Full Computer Name
- Internet Basics
- InVIU Access
- IT Services Advisory
- Mapping a network drive
- Network storage
- Shared drives
- Wireless
topEmail & Calendar
- Email Management for Faculty and Staff
- Global Address Book
- Distribution Lists
- Outlook® Web Access
- Quotas
- Spam and PureMessage Anti-Spam Software
- Generic Email
- Macintosh Users
- Blackberry® Users
- iPhone Users (pdf)
- Send an Email to all Students in your Class
- Outlook Tutorials and Help
- Outlook Archiving
File Management
Hardware/Equipment
- Multimedia
- Equipment Loans
- Using Data Projectors
- Video Editing Suites
- Audio Editing Suite
- Purchasing Departmental equipment
MAC Resources
- Email for Macintosh Users
- iPhone Users (pdf)
- Mapping to a network drive
- Printing on campus for MAC OS 10.5 or 10.4
- VPN access for a MAC
- Wireless Resources
- Apple Product Manuals
Policies
Printing
- Installing a Network Printer
- Printing on campus for MAC OS 10.5 or 10.4
- VIU Guidelines to Printing, Copying and Publishing
- Bypassing the Print Card Feature
Telecom
- Telecom Service Request System: For TSR Users to submit change requests.
- The Employee Directory: Use, Administration, etc.
- Telephone Support: Resolve telephone issues, Create Telecom Service Requests.
- Voicemail: Instructions, Best Practices
- User Guide for M3900 series Digital Phone Sets (PDF)
- User Guide for Mitel M5320 VoIP Phone Sets (PDF)